Refund Policy

1. Full refund within 14 days

You can ask for a full refund within 14 days of any payment — your first payment or any renewal, monthly or yearly. No questions asked, and the refund includes any tax charged.

After 14 days the payment for the current period is not refunded, but you can still cancel at any time (see section 3).

2. How to request a refund

Use either of these:

• the link in the receipt email from Paddle (manage your subscription or request a refund);
• an email to office@ownnox.com from the address on your account, with the date of the payment.

3. Cancelling and access to the end of the period

You can cancel your subscription at any time from the subscription page in the app or from the Paddle receipt email. Cancelling stops all future renewals. You keep full access until the end of the period you already paid for, and nothing more is charged.

If you receive a refund, the subscription for that period ends and the account returns to its unpaid state. Your data stays available for export as described in our Terms of Service.

4. How refunds are processed

Refunds are issued by Paddle to the original payment method, in the currency you paid. Paddle usually processes an approved refund within a few business days; depending on your bank or card provider, it can take up to 10 business days to appear on your statement.

5. Free trial

Every new business starts with a free 14-day trial, without entering payment details. Nothing is charged during the trial, so there is nothing to refund; you pay only if you choose a plan after it.

6. Your legal rights

This policy does not limit any right you have under the consumer law where you live.

7. Contact

Questions about refunds or billing: office@ownnox.com. We reply by email.